How to fix card jam FARGO DTC1250e?

To fix card jam in the FARGO DTC1250e card printer there are few factors, including misaligned cards, contaminated rollers, or mechanical malfunctions. To resolve the jam and mitigate the likelihood of future incidents. Please adhere to the following steps:

How to fix card jam FARGO DTC1250e?

Power Off the Printer

• Turn off the printer and unplug it to avoid damaging the internal components.

Open the Printer Cover

• Lift the top cover to access the card path.

Remove the Jammed Card

• Carefully pull out the jammed card. If it’s stuck tightly, try gently wiggling it free without forcing it.
• If needed, remove the ribbon and input/output hoppers for better access.

Check and Clean Rollers

• The rollers may be dirty, causing cards to stick. Use a cleaning card or isopropyl alcohol wipes to clean them.
• Let the rollers dry completely before restarting the printer.

Inspect the Card Path

• Ensure there are no small fragments, dust, or debris obstructing the card path.
• Check for any bent or warped cards in the input hopper and remove them.

Reload Cards Properly

• Use high-quality, flat, and dust-free cards.
• Ensure cards are stacked evenly in the input hopper.
• Avoid overloading the input hopper.

Check the Ribbon and Encoding Module (If Used)

• If using an encoder, ensure the card is positioned correctly before printing.
• Ensure the ribbon is properly installed and not torn.

Restart and Test the Printer

• Plug the printer back in, turn it on, and try printing a test card.

Update Firmware and Drivers (If Needed)

• If paper jams continue to occur, please verify whether there is a firmware or driver update accessible for your printer on the HID FARGO website.

If the problem persists following these steps, it may indicate a mechanical issue that necessitates technical assistance. Please inform me if you require additional support.