DTC1500 Error 95

Here’s a breakdown of the common causes and troubleshooting steps to resolve Error 95:

Understanding the Error:

• Essentially, error 95 signifies that the printer is unable to reliably move a card from the input hopper into the printing mechanism.

Common Causes:

• Card Stock Issues:
  • Incorrect Card Thickness: Ensure that the cards you are using are within the thickness specifications outlined in the FARGO DTC1500 user manual. Using cards that are too thick or too thin can cause feeding problems.
  • Warped or Damaged Cards: Check for any bent, warped, or damaged cards in the input hopper. These can obstruct the feeding process.
  • Cards Sticking Together: Make sure the cards are not sticking together in the input hopper due to static electricity or humidity. Fan the cards before loading them.
  • Incorrect Card Size: Verify that your cards are within the accepted card size range for the DTC1500 (typically CR80 or CR79 adhesive-backed).
• Input Hopper Problems:
  • Obstructions or Debris: Check the card input hopper for any obstructions, dust, or debris that might be preventing the cards from feeding smoothly.
  • Incorrect Loading: Ensure that the cards are loaded correctly in the input hopper and that the card guides are properly adjusted to the width of your cards. They should be snug but not too tight.
• Dirty or Damaged Rollers:
  • Card Feed Rollers: The rollers responsible for pulling cards from the hopper might be dirty, worn, or damaged, leading to slippage.
  • Cleaning Roller on Ribbon Cartridge: A dirty or improperly installed cleaning roller on the ribbon cartridge can also interfere with card feeding. Verify that it is correctly installed and clean.
• Card Slippage: If the rollers are slipping on the cards, it can trigger the error.
• Printer Settings:
  • Incorrect Card Thickness Setting in Driver: Ensure that the card thickness setting in the printer driver on your computer matches the actual thickness of the cards you are using.
• Temporary Glitches: Sometimes, a temporary software or communication glitch can cause this error.

Troubleshooting Steps:

1. Card Stock Verification:

   • Check your card specifications against the printer’s requirements in the user manual.
   • Inspect your cards for any damage or stickiness. Fan the cards before loading.
   • Ensure the card guides in the input hopper are correctly adjusted.

2. Input Hopper Inspection:

   • Empty the input hopper and thoroughly inspect it for any obstructions or debris.
   • Reload the cards carefully, ensuring they are aligned and the guides are properly set.

3. Cleaning and Maintenance:

   • Perform a thorough cleaning of the printer, particularly the rollers and card path. Refer to your DTC1500 user manual for cleaning instructions.
   • Verify that the cleaning roller is properly installed on the ribbon cartridge.

4. Printer Reset:

   • Power cycle the printer: Turn it off, unplug it from the power outlet, wait a few seconds, plug it back in, and turn it on. This can sometimes resolve temporary glitches.

5. Check Card Thickness Setting:

   • In your printer driver settings on your computer, verify that the card thickness setting matches the actual thickness of your cards.

6. Check for Card Slippage:

   • If you suspect card slippage, running the printer’s cleaning routine can often help improve the grip of the rollers.

7. Ribbon Issues:

   • Verify that the cleaning roller is properly installed on the ribbon cartridge.

8. Firmware and Drivers:

   • Ensure that the printer’s firmware and drivers on your computer are up to date. Outdated software can sometimes lead to errors. Visit the HID Global (FARGO) website to download the latest versions¹ for the DTC1500.

9. Technical Assistance:

   • If the problem persists after trying these steps, it’s advisable to contact FARGO technical support or an authorized service provider² in Lahore, Punjab, Pakistan. There may be a mechanical issue that requires professional attention. You can search online for “FARGO printer repair Lahore” for local service options.

Remember to always consult your FARGO DTC1500 user manual for detailed troubleshooting steps and maintenance procedures specific to your printer model.

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