FARGO DTC1500 Card Jam

Steps for Troubleshooting:

• 1. Power Off:
  • To begin with, it is crucial to turn off the printer and disconnect it from the power source. This precaution is vital for ensuring safety.
• 2. Locate the Jammed Card:
  • Open the printer’s cover and carefully inspect the card path.
  • Check areas like the card input hopper, rollers, and the output area.
• 3. Remove the Jammed Card Carefully:
  • Gently pull the card out of the printer.
  • Avoid using excessive force, as this can damage the printer’s mechanisms.
  • If the card is stuck between rollers, try gently rotating the rollers to free it.
• 4. Check for Obstructions:
  • Inspect the card path and rollers for any remaining card fragments or debris.
  • Clean the rollers with an approved cleaning card or a lint-free cloth dampened with isopropyl alcohol.
• 5. Verify Card Settings:
  • Ensure that the cards you are using meet the printer’s specifications.
  • Incorrect card thickness or material can cause jams.
  • Check the card thickness settings in the printer driver or control panel.
• 6. Reset the Printer:
  • Plug the printer back in and turn it on.
  • The printer should reset itself after clearing the jam.
• 7. Run a Test Print:
  • Run a test print to ensure that the printer is working correctly.
• 8. Update Firmware/Driver:
  • It is essential to keep the printer’s firmware and drivers current. Using outdated software may lead to printer issues.
• 9. Seek Technical Support:
  • If the problem persists, contact FARGO technical support or an authorized service provider.
  • Persistent jams may indicate a mechanical issue that requires professional repair.

Key Considerations:

• Card Quality:
  • Using high-quality, undamaged cards is essential.
• Printer Maintenance:
  • Regular cleaning and maintenance can help prevent card jams.
• User Manual:
  • Always consult your printer’s user manual for specific instructions and troubleshooting tips.

By following these steps, you can effectively address card jams in your FARGO DTC1500 printer

• Contact Technical Support
• For assistance with technical issues and repairs:  +92-309-786-2487