How to remove Error 14 error on HDP5000

1. Verify Card Thickness Setting:

• The printer needs to be configured for the specific thickness of the cards being used.
• Refer to the printer’s manual or documentation to find the card thickness setting and ensure it’s correctly configured for your cards 

2. Check for Card Jams:

• If the printer is jamming, clear any cards that may be stuck in the printer’s path
• Open the printer’s cover and check the card path, flipper module, and ribbon/film areas for any obstructions. 
• Use the “Forward” and “Back” buttons to move the flipper module and check for any stuck cards or obstructions. 

3. Verify Card Loading:

• Make sure the card hopper is properly loaded with cards. 
• Fan the cards to remove any static electricity and ensure they are not sticking together. 
• Break apart any cards that are edge-welded or stuck together. 

4. Consider Cleaning the Printer:

• Dust and debris can interfere with the printer’s operation, especially the print head. 
• Follow the recommended cleaning procedures for the HDP5000, which may include cleaning the print head, rollers, and other parts. 

5. Try Different Cards:

• If the issue persists, try a different pack of cards to see if the problem is with the cards themselves.
• If the problem goes away with a different pack, the original cards may be damaged or have a defect. 

6. Update Firmware/Drivers:

• Ensure your printer’s firmware and drivers are up to date, as older versions may have bugs or performance issues. 
• Download the latest firmware and drivers from the FARGO website. 

7. Self-Test:

• Some printers have self-test features that can help diagnose problems.
• If available, run a self-test to check for any internal errors. 

8. Ribbon Sensor Calibration:

• If the printer is having trouble detecting the ribbon, try calibrating the ribbon sensor. 
• Consult the printer’s manual or FARGO website for instructions on calibrating the ribbon sensor
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