How to Resolve a Card Jam in a DTC1250e?

A card jam in an Entrust Datacard DTC1250e printer can be frustrating, but it’s usually easy to fix. Here’s a step-by-step guide to resolving the issue:

1. Power Off the Printer

Turn off the printer and unplug it from the power source to prevent any accidental damage or injury.

2. Open the Printer Cover

• Lift the top cover of the printer.
• If necessary, remove the ribbon cartridge to gain better access.

3. Locate the Jammed Card

• Check the input hopper, card path, and output tray for any stuck cards.
• If you see a card, gently pull it out in the direction it was supposed to move.

4. Use the Manual Advance Knob

• On the right side of the printer, find the manual card feed knob.
• Rotate it slowly to manually push or pull the jammed card through.

5. Remove Any Obstructions

• Check for dust, debris, or bent cards that might be causing the jam.
• Clean the rollers with an isopropyl alcohol cleaning card if needed.

6. Reload Cards Properly

• Ensure the cards are clean, unwrapped, and properly stacked in the input hopper.
• Avoid overloading the card tray.

7. Restart the Printer

• Reinsert the ribbon cartridge (if removed).
• Close the cover, plug the printer back in, and power it on.
• Run a test print to confirm everything is working.

8. Perform Regular Maintenance

• Clean the rollers regularly to prevent future jams.
• Use FARGO DTC1250e Cleaning kit regularly
• Check for firmware updates to ensure optimal performance.