How to Resolve Film Error 244 on a HDP5000

Error 244 on a FARGO HDP5000 printer signifies a problem with the film ribbon. This typically indicates that the printer is experiencing difficulties in sensing the movement of the film or that there may be a physical defect in the film itself.

• For technical supports, repairs and buy:  +92-309-786-2487

This is a detailed manual for addressing Film Error 244 on your HDP5000.

1. Examine the Film Ribbon.

• Open the Printer: Open the printer cover and carefully examine the film ribbon cartridge.
• Inspect for Damage: Look for any tears, wrinkles, breaks, or misalignment in the film.
• Check Spools: Ensure the film spools are correctly seated in the cartridge and that they can move freely. The flanges on the film should not be binding within the cartridge.

2. Reinstall the Ribbon and Film:

• Remove Cartridges: Remove both the ribbon and the film cartridges from the printer.
• Reinsert Carefully: Reinstall them, making sure they are properly aligned and securely seated in their designated positions. Listen for a click or feel for a secure fit.

3. Clean the Printer using HID Cleaning kits:

• Dust and Debris: Dust or debris on the printer’s sensors can interfere with the detection of the film.
• Use Compressed Air: Use a can of compressed air to gently blow out any dust or debris from inside the printer, especially around the film path and sensor areas.
• Clean Rollers and Sensors: Use a cleaning card or a lint-free cloth lightly dampened with isopropyl alcohol to gently clean the rollers and any visible sensors related to film movement. Refer to your printer’s manual for sensor locations if possible.

4. Calibrate the Film Sensor:

• Via Printer Driver: Access the printer’s driver settings on your computer. Look for a “Toolbox” or “Printer Preferences” section.
• Calibration Option: There should be an option to calibrate the film sensor. Follow the on-screen instructions to run the calibration procedure.

5. Restart the Printer:

• Power Cycle: Turn off the HDP5000, unplug it from the power outlet, and wait for about 5 minutes.
• Restart: Plug the printer back in and turn it on. Check if the error persists.

6. Update Firmware and Drivers:

• Check for Updates: Ensure that your HDP5000 printer’s firmware and drivers are up to date.
• Download from HID FARGO: You can find the latest versions on the official HID FARGO website. Follow the instructions provided for updating.

7. Try a Different Film Ribbon:

• Rule Out Defective Ribbon: If the issue continues, try using a brand new roll of film ribbon to rule out the possibility of a defect in the current roll.

8. Ensure Correct Power Supply:

• Check Power: Verify that you are using the correct power supply that came with the printer and that it is plugged directly into a wall outlet, not a surge protector.