What is error 246 on hdp5000?

A communication failure between the Printer and Laminator cause error 246 on a HID FARGO HDP5000 card printer indicates

This error specifically points to an issue in the communication pathway between the main printing unit and the optional laminator module, if HDP5000 is equipped with one.

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Here is a breakdown of the possible causes and troubleshooting steps:

Common Causes:

• Loose or Disconnected Cables: The communication between the printer and laminator relies on specific data and power cables. Ensure these cables are securely connected at both the printer and the laminator ends.
• Power Issues with the Laminator: Verify that the laminator is receiving power. Check the power cable connection to the laminator and the power outlet. Ensure the laminator is switched on.
• Faulty Communication Cable: The data cable connecting the printer and laminator might be damaged. Try using a different, known-good communication cable if possible.
• Printer or Laminator Malfunction: There could be an internal hardware issue with either the printer’s communication port for the laminator or the laminator’s communication interface.
• Software/Driver Issues: While less likely for this specific error, an outdated or corrupted printer driver could potentially contribute to communication problems.
• Firmware Incompatibility (Less Common): In rare cases, mismatched firmware versions between the printer and laminator might cause communication errors.

Troubleshooting Steps:

1. Check Laminator Power: Ensure the laminator is plugged in and powered on. Look for any indicator lights on the laminator.
2. Inspect Cables: Carefully examine the data and power cables connecting the printer and laminator. Make sure they are firmly plugged into the correct ports on both devices.
3. Reseat Cables: Disconnect and then reconnect the communication and power cables at both the printer and laminator.
4. Restart the Printer: Turn off the FARGO HDP5000, wait a few moments, and then turn it back on. This can sometimes reset the communication link.
5. Restart the Laminator: If the laminator has a separate power switch, turn it off, wait a few moments, and then turn it back on.
6. Try a Different Communication Cable: If you have a spare, try using a different communication cable between the printer and laminator.
7. Check Printer Driver: Ensure you have the latest certified driver for your FARGO HDP5000 installed on your computer. Although less likely the direct cause, an outdated driver can sometimes lead to unexpected behavior.
8. Check Firmware Versions: If possible, check the firmware versions of both the printer and the laminator. Ensure they are compatible according to the manufacturer’s recommendations. You might need to consult the user manuals or HID Global support for this information.
9. Contact Technical Support: If the error persists after trying these steps, it indicates a more significant hardware or configuration issue. Contact HID Global (FARGO) technical support or an authorized service technician for further diagnosis and repair.

In summary: Error 246 on a FARGO HDP5000 strongly suggests a problem with the physical or logical connection between the printer and its laminator module. Focus on checking the power and communication cables first, followed by restarting both devices. If the issue continues, hardware or firmware problems might be the cause, requiring professional assistance.