What is error 500 on FARGO HDP6600?

Below is an overview of the typical causes and the corresponding troubleshooting measures:

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Common Causes:

• Transfer Film Loading Issues:
  • The film might not be loaded correctly onto the spools.
  • The film might be misaligned or wrinkled.
• Sensor Problems:
  • The printer uses sensors to detect the film’s presence and position.
  • These sensors might be dirty, damaged, or malfunctioning.
• Film Damage:
  • The transfer film itself might be damaged, torn, or otherwise defective.

Troubleshooting Steps:

1. Inspect the Transfer Film:

• Carefully check the transfer film spool to ensure it is loaded correctly.
• Look for any signs of damage, such as tears, wrinkles, or misalignment.

2. Reload the Transfer Film:

• If you suspect the film is loaded incorrectly, remove it and reload it according to the printer’s user manual.

3. Clean the Sensors:

• Gently clean the sensors associated with the transfer film using a soft, dry, lint-free cloth.
• Refer to the user manual for the locations of the sensors.

4. Check for Film Damage:

• If the film is damaged, replace it with a new, genuine FARGO transfer film.

5. Restart the Printer:

• Power cycle the printer: turn it off, unplug it, wait a few moments, plug it back in, and turn it on.

6. Check Firmware:

• Ensure that the printers firmware is up to date.

Key Points:

• Genuine FARGO transfer film is essential for optimal performance.
• Proper film loading is crucial to prevent errors.
• Sensor cleanliness is also important for accurate film detection.
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