How to resolve a card jam in a DTC4500e?

A card jam in a FARGO DTC4500e card printer can be frustrating, but it’s usually easy to resolve.
Please follow these steps:

1. Turn Off the Printer

• Power down the printer and unplug it to prevent any accidental damage.

2. Open the Printer Cover

• Lift the top cover of the printer to access the card path.

3. Remove the Ribbon & Printhead

• Take out the ribbon cartridge and carefully lift the printhead if necessary (some models have a release latch).

4. Locate the Jammed Card

• Look for the stuck card inside the feed path, roller area, or near the output hopper.

5. Gently Remove the Card

• If it’s visible, carefully pull the card out using your fingers or a soft, non-metallic tool. Avoid using excessive force.

6. Check the Rollers & Clean Them

• If the card is stuck in the rollers, gently rotate them to free it.
• Clean the rollers with an isopropyl alcohol wipe or a cleaning card to prevent future jams.

7. Reassemble & Test

• Reinsert the ribbon and printhead.
• Close the cover, power on the printer, and run a test print.

8. Prevent Future Jams

• Use high-quality, clean cards (dust or dirt can cause jams).
• Regularly clean the printer (especially the rollers).
• Avoid overloading the input hopper.
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